Central Processing Unit (CPU)|
B to C Monitoring
V.I.P White Glove Service
TEH has implemented a new service for the discerning traveller. Our WHITE GLOVE - VIP service offers a dedicated line with dedicated agents serving the needs of those special travellers.
Nothing is too much for our WHITE GLOVE Travellers. Our White Glove service is focused on satisfying any last minute or spur of the moment requests.
From limo arrangements to hotel/ diner reservations to chartering a private yacht or your own secluded island. Name your travel need and we are prepared to fulfill it.
Change reservations, make new reservations for travel, refer calls back to the shareholder agency as agreed during their regular business hours, provide flight schedules, quote fares (excluding tours, consolidated fares, round the world fares etc), issue PTA's, use electronic ticketing capabilities when requested by the agency and/or traveler and queue all accessed PNR's to the subscribing office before the next business day.
Change convention/meeting bookings if required (any new conventions will be referred back to subscribing agency).
Issue any new tickets/exchanges that require action prior to 1200hrs agency time the next business day. All other tickets/exchanges will be queued to the agency for action.
We provide E-ticketing services only. E- tickets voided only after confirmation from subscribing agency.
Provide monthly reports to the customer detailing the total number of calls, and number of calls referred, including the total cost of service being charged with the breakdown of additional charges for issuing tickets/exchanges/web tickets etc.
Provide monthly usage reports by location to each agency subscribing to the service. These reports will reflect the Pseudo City Code, time of call, traveller name, ticketing activity and reason for call.
Expert Knowledge Of GDS Systems
Provide service for agencies using Sabre, Galileo or Amadeus reservations systems as well as Internet booking accounts. Assist in setting up GDS links (bridging) with agencies.
Travellers Emergency Hotline accepts collect calls from countries outside of our toll-free service area.
Your Own Toll-Free Number
Refer callers to the agency's toll-free number during regular business hours. We also allow subscribing agencies to forward their telephone lines to ours, if required.
Provide a Project Manager during the Implementation phase of the new service to ensure a smooth transition to our service.
We'll supply a user start-up kit for agencies and sign-up forms with instructions for new agency subscribers.
Apply rates consistently to all agencies and provide flexible billing options.