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Work for Canada's Only 24/7 Travellers Emergency Call Centre
At TEH we're a dynamic organization and growing each year. We're looking for enthusiastic travel professionals to join our award winning company and Call Centre team.
Join our team and work in a fun and friendly environment with our agents that strive to deliver the best customer service available to all of our clients.
We provide:
- Competitive compensation package and group benefits
- Extensive destination training
- Excellent career opportunities
- Highly motivated sales environment
- Opportunities for advancement
If you are passionate about travel, are sales driven, and adept at working in a fast-paced environment, then this could be the position for you!
The ability to work varying shifts may also be required. In return we offer a fun, friendly, casual environment with attractive benefits.
WE BREED SUCCESS BECAUSE WE CARE
We're currently hiring the following positions:
15 Full and Part-Time Corporate Specialists (Across Canada)
You'll be working with our Call Centre Team and will be making a great career choice. We provide in-house training and
continuous learning for our role as a Customer Service Agent. As part of our award-winning company and team you'll be responsible to perform all tasks
of a travel agent when managing our clients calls. Your main role is to use your expertise and service our clients emergency requests with the best customer service levels possible.
Qualifications - Ideal candidates will have:
- Minimum 1 year experience in a call centre environment and/or minimum 3 years corporate travel sales experience
- Exceptional customer service skills
- Proficient on Apollo/Amadeus, Gallileo and Sabre GDS systems and Microsoft Office Suite
- Work well under pressure in a fast-paced environment
- Must be a team player
- Able to figure out ADD CALLS, refunds and exchanges
- Price pnr's with our without corporate discounts
- Able to work evenings and weekends
- Strong communication skills
- Highly self-motivated and able to multi-task
- Bilingualism an asset
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2 Call Centre Supervisors (Ontario and Quebec)
The Call Centre Supervisors role is to manage and develop the call centre team with implementing processes, training and
team building to run a call centre team at the highest performance level to provide excellent customer service to our clients.
Qualifications - Ideal candidates will have:
- All the Corporate Specialists qualifications PLUS
- Minimum 2 years in a supervisory role in a call centre environment and/or minimum 5 years corporate travel sales environment
- Ability to make quick decisions, multi-task and great problem solving skills
- Knowledge required to assist front-line staff with any issue customer service or CRS related in all systems
- Leadership skills to mentor staff
- Ability to train, coach and provide staff with communications and feedback
- Strong communication skills
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Senior Retail & Travel Executive
Operations Specialist
A person who promotes and represents travel related companies and corporate organizations.
Qualifications - Ideal candidates will have:
- Full PML - Broadbased large agency skills
- Top Level
- Marketing, Legal and Finance experience
- Strong background in corporate travel
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Ticketing Agent
As a Ticketing Agent you will issue clients tickets through the various GDS systems. As a ticketer you will respond only to call centre agents and issue exchanges, refunds, corporate discounts and GST exempts for domestic and international travel.
Qualifications - Ideal candidates will have:
- Minimum 2 years experience issuing long haul tickets, snap codes, QREX, refunds and multi-airline itineraries ex-Canada/US
- Able to work evenings and weekends with minimum supervision
- Proficient on Apollo/Amadeus, Gallileo and Sabre GDS systems and Microsoft Office Suite
- Stong communication skills and able to multi-task
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Please send your resume in confidence by email to Kimberley Walsh or fax: (416) 929-0051.
** We thank all candidates for their interest however only those selected for an interview will be contacted. **
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EST:
Tue, 03 Dec 2024 16:47:59
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